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FREQUENTLY ASKED QUESTIONS 


Question: How do I place a merchandise order at www.duspirit.com?
Answer: To place an order online at www.duspirit.com you must first create a profile by selecting the log in tab on the left hand side of the home page. Then select "Register Here". Once a profile is created you can add items to your shopping cart as you wish. When finished shopping, you can continue to checkout. Follow the checkout process and make sure to enter your student ID number as payment method and in the comments line. A tutorial video is also available to walk you through the process at
http://www.youtube.com/watch?v=J_dGJpV8M_8.

Question: How can I order my textbooks?
Answer: If you are taking classes at the W.A. Lettinga campus, textbooks can be purchased at the Tyrus R. Wessell bookstore. If you are taking classes at any other location you may purchase your textbooks at our Official Online Bookstore by visiting http://www.davenport.edu/onlinebooks. Required textbook information can be found at the Tyrus R. Wessell Bookstore, DUspirit.com, and our Official Online Bookstore.

Question: Who do I contact for technical support of electronic items purchased through Davenport University?
Answer: If you purchased an electronic item from Davenport University but require technical support on that item you must contact the customer support for the manufacturer to receive assistance. Davenport University support is not able to assist in answering any technical support questions. Links to customer support for manufacturers that Davenport University carries can be found under the "Technology" tab on the home page at www.DUspirit.com.

Question: I need to change my order, who do I contact?
Answer: To change an order that has already been placed please email Spiritstore@davenport.edu or call (616) 732-1207. If the order has not been shipped we would be happy to adjust the order for you.

Question: My log in and password are not working, what do I do?
Answer: Select the "lost your password" button on the log in page. This will email you the correct information to log in to your account or create a new password. If you are still having problems please email Spiritstore@davenport.edu or call (616) 732-1207.


Question: How can I place an order using a book voucher?
Answer: A book voucher must be requested first. This can be done by emailing bookvouchers@davenport.edu. Once requested you can visit www.DUspirit.com to place an order using a voucher. Orders can only be placed during a valid voucher period. A profile must be created on www.DUspirit.com in order for your book voucher to be a payment option.

Question: I have increased my book voucher funds in order for my order to be processed, what do I do?
Answer: Once your funds have been increased please email Spiritstore@davenport.edu or call (616) 732-1207. The customer service associate will be happy to process your order.

Question: Can I pay for the difference owed for my book voucher order using a credit card?
Answer: When ordering online you will be required to enter an alternate credit card which will be used as payment when your book voucher reaches its limit.

Question: How long will it take for a return to post back to my credit card?
Answer: If you are returning merchandise, the refund will not be initiated until the return is received. Once received it can take 2-3 days for your account to reflect the refund based on your banks policies.

Question:
I purchased a Dell laptop and it did not work when I turned it on, what do I do?
Answer: If this problem occurs please contact Dell support at 1-800-695-8133, they can assist you with your issue.

Question: I placed my order several days ago but have not yet received the package.
Answer: If this happens please check your email inbox and spam folders as you may have been contacted via email and we are waiting for a response before shipping your order. The Spirit Store customer service line is (616) 732-1207 or you may email
spiritstore@davenport.edu.

Question: How long will it take me to get my graduation cap and gown after ordering?
Answer: Cap and Gown orders must be verified against your student records, making sure you are eligible to participate in commencement. This may take up to 72 hours to process your order. After your order is processed normal shipping time will apply.


Question: I placed an order online and choose the pick up at store option. When will I be able to pick up my order?
Answer: An email notification will be sent when your order is ready to be picked up. This is typically 1-2 days after the order has been placed. Please note, your order may not be available to pick up the same day the order is placed.



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